User Stories Don’t Help Users
I have been developing interative systems since the early 1970’s and actively involved with HCI, usability and user experience since the 1990’s.
My main aim in life is to try to help us understand why technology is so hard to use and how we need to change our processes to be more user-centred.
I regularly present tutorials on user-centred design at international conferences and run our own series of user-centred design courses in London and elsewhere in Europe.
When not writing and delivering courses, I focus on novel approaches to user research. I can also bring a comprehensive understanding of software development methods to technology projects since my original background is in software engineering.
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User stories are one of the most popular alternatives to traditional user requirement specifications. But despite their promising name, user stories are not about – and don’t necessarily help – users at all. In most cases, user stories are written about roles that users adopt and take no account of the needs and behaviors of […]