Design Beyond the Screen - Introducing Service Design Thinking to UX
Seasoned and skilled customer experience professional with more than 10 years’ experience in industry and academia in defining, creating, delivering and testing world-class customer experience designs.
Having delivered work for big consultancies and agencies, I’ve teamed up with some fantastic people to create our own Customer Experience Design agency Newt Idea. Newt is a results focussed and data driven agency. We turn ideas into profitable solutions and design brilliant experiences that make people smile
Here I get to apply my passion for focussing on customer needs and use Design Thinking to solve life’s little and big challenges.
All in all, I have many reasons to look forward coming to work every day!
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The consumerisation of technology has led to higher expectations of intuitiveness and ease of use of our devices, websites and apps. User friendliness in technology is not a key differentiator anymore when consumers interact with companies via their websites, apps, phones and high street shops. Companies don’t just sell products online anymore, they provide services […]